Complaints

We are committed to working with parents to resolve any issues and concerns that you may have. In the first instance you should discuss these with your child's class teacher or the headteacher where appropriate. We will endeavour to deal with your complaint quickly and effectively. 

In the event that a complaint cannot be resolved by school staff informally, you are able to make a formal complaint using the process as outlined in our complaints policy, which can be accessed here, and through the policy pages of our website. If you require a paper copy of this and/or any other policies, please contact us using the whisper button above, or by emailing the school office - office@burleywoodhead.com

Below is an indicative flow chart of the manner in which complaints are dealt with in school.  For full details please see our complaints policy.